Privacy Policy

1. Introduction

At Velvet Promenade ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our website.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Subscribe to our newsletter
• Fill out subscription forms
• Contact us through our website
• Participate in surveys or promotions

This information may include:

• Full name
• Email address
• Phone number
• Mailing address

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website
• Date and time of visits

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and maintain our services
• To send you newsletters and marketing communications
• To respond to your inquiries and provide customer support
• To improve our website and services
• To analyze website usage and trends
• To comply with legal obligations
• To protect against fraud and unauthorized activity

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), our legal basis for collecting and using personal information depends on the information concerned and the specific context:

• Consent: Where you have given clear consent for us to process your personal data for specific purposes
• Contract: Where processing is necessary for the performance of a contract with you
• Legal obligation: Where processing is necessary for compliance with legal obligations
• Legitimate interests: Where processing is necessary for our legitimate interests and not overridden by your rights

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Our Cookie Policy provides detailed information about:

• Types of cookies we use
• How to manage cookie preferences
• Third-party cookies and analytics

You can manage your cookie preferences through our cookie consent banner or by visiting our Cookie Policy page.

6. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• With service providers who assist us in operating our website and conducting business
• When required by law or to comply with legal proceedings
• To protect our rights, property, or safety, or that of others
• In connection with a business transfer or merger

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right of Access: Request copies of your personal information
• Right of Rectification: Request correction of inaccurate personal information
• Right of Erasure: Request deletion of your personal information
• Right of Restriction: Request limitation of processing your personal information
• Right of Data Portability: Request transfer of your personal information
• Right of Objection: Object to processing of your personal information
• Right to Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us using the information provided below.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are made in accordance with applicable data protection laws and implement appropriate safeguards to protect your information.

11. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

15. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of England and Wales. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of England and Wales.